Terms & Conditions

1. Agreement and eligibility

By creating an account, submitting a merchant application, or placing an order or booking, you agree to these terms and the NeuroCity privacy notice. Shoppers must be 13 or older; ages 13–17 require permission from a parent or guardian. Merchant representatives must be 18 or older. You must provide accurate information, keep your credentials secure, and be legally able to enter the relevant transaction. Guardian permission to use a shopper account does not remove any requirement for a guardian to authorise a transaction. If you act for a business, you confirm that you are authorised to bind it.

2. NeuroCity’s role

NeuroCity provides a digital marketplace and digital-mall platform connecting customers with independent merchants and service providers. Unless expressly stated otherwise, the merchant—not NeuroCity—is the seller or service provider and is responsible for descriptions, availability, quality, safety, lawful supply, warranties, returns and fulfilment.

3. Accounts and acceptable use

You may not misuse the platform, impersonate another person, upload unlawful or malicious material, interfere with security, scrape protected information, manipulate orders or payments, or use NeuroCity to sell prohibited or unlawful goods or services. We may restrict access to protect customers, merchants or the platform.

4. Orders, bookings and availability

An order or booking request is subject to merchant confirmation, stock or schedule availability and payment requirements. Prices, delivery fees and the final total are displayed before confirmation. Merchants must promptly correct catalogue errors and communicate substitutions, delays or cancellations.

5. Payments and merchant settlement

Where NeuroCity checkout is used, the customer pays one combined invoice to NeuroCity’s designated PayToday channel. NeuroCity records the amount allocated to each participating merchant. Eligible merchant amounts are scheduled for settlement two business days after confirmed payment (T+2), subject to authorised fees, refunds, reversals, fraud checks or disputes. Weekends and banking interruptions may affect the processing date. Payment-provider terms may also apply.

6. Delivery, collection and services

The checkout identifies the agreed fulfilment method. Delivery estimates are estimates unless expressly guaranteed. Customers must provide a usable address and contact details. Service outcomes, appointment requirements and cancellation conditions are set by the relevant provider and must be shown before confirmation where applicable.

7. Returns, refunds and disputes

The relevant merchant’s disclosed return or cancellation policy applies, subject to applicable Namibian consumer law. Customers should raise an issue through the order or booking record. Refunds may require merchant review and payment-provider processing time. Nothing in these terms excludes rights that cannot lawfully be excluded.

8. Merchant obligations

Merchants must keep registration, contact, banking, location and authorised-representative information current; maintain accurate prices, variants, inventory and service availability; fulfil accepted transactions; protect customer information; comply with applicable laws; and notify NeuroCity without undue delay of suspected loss, disclosure, alteration or unauthorised access involving NeuroCity or customer information. Merchants must preserve relevant evidence and cooperate with incident assessment and legally required notifications. Approval, publication, suspension or removal may depend on verification and ongoing compliance.

9. Content and intellectual property

You retain ownership of content you upload and grant NeuroCity a non-exclusive licence to host, resize and display it for operating and promoting the platform and relevant storefront. You must have the rights to use all names, logos, images and descriptions submitted. NeuroCity branding, software and platform materials remain protected.

Use our copyright reporting page to report disputed content or contest a removal. NeuroCity may restrict disputed content while reviewing it and may suspend or terminate repeat infringers in appropriate circumstances.

10. Selma and automated assistance

Selma helps customers discover catalogue information but may misunderstand a request or reflect outdated merchant information. Confirm price, variant, availability and important terms before purchasing. Automated assistance is not professional, financial or legal advice.

11. Availability and responsibility

We work to keep NeuroCity secure and available but cannot guarantee uninterrupted operation. To the extent permitted by law, NeuroCity is not responsible for indirect losses or an independent merchant’s acts, products or services. This does not limit responsibility that cannot lawfully be limited.

12. Suspension, termination and changes

You may stop using NeuroCity and request account deletion through the privacy controls. We may suspend or terminate accounts for material breach, fraud, security risk or legal necessity. Transaction and compliance records may be retained where required. Material term changes will be dated and, where appropriate, presented for renewed acceptance.

13. Governing framework and contact

NeuroCity is operated by NeuroEdge Investments CC, at Erf 119, corner of Rendsburger and Nordland Street, Lafrenz, Windhoek, Namibia. Postal address: PO Box 70176, Khomasdal, Windhoek, Namibia. These terms are governed by the laws applicable in Namibia. Before court proceedings, the parties should first attempt to resolve a dispute through NeuroCity support, without limiting any lawful right to approach a regulator or court. Contact sergejwitbooi@gmail.com.